Crompton Warranty Claims

Crompton Lamps Warranty – UK & Ireland Consumer Claims

If you have purchased Crompton Lamps products in the United Kingdom or Ireland and wish to make a warranty claim, please review the information below carefully and contact Crompton Lighting directly.

Warranty Period by Product Type

Step 1 – Check Operating Conditions

• Product must be operated in accordance with information supplied on the packaging, product label, or Crompton Lamps website.
• Burning period must not exceed 4,000 hours per year.
• Ambient temperature must remain within -20°C to +30°C unless otherwise stated on packaging.
• Relative humidity must not exceed 80% RH or exceed the IP rating where applicable.
• Lamp must be operated in an open luminaire with minimum 10mm spacing around the body (excluding cap).
• Switching cycles must not exceed the stated limit (defined as switching on/off at 30-second intervals).
• Electrical supply must remain within 230V ±10%.

Step 2 – Warranty Conditions

• Warranty is valid only within the UK and Ireland.
• Warranty period begins from the date of purchase/invoice prior to installation.
• Proof of purchase is required.
• Faulty product must be returned with postage paid by the sender if requested.
• Warranty provides a one-for-one replacement product only.
• Crompton Lamps reserves the right to repair or replace with a similar or better performing product.
• No labour, removal, re-installation or consequential costs are covered.
• Crompton Lamps may inspect the installation and test products to determine cause of failure.
• Final decision on warranty validity rests with Crompton Lamps.

Exclusions

• Damage due to misuse or negligence.
• Failures caused by Acts of God or Acts of Terrorism.
• Incorrect installation, non-compliance with standards, or incorrect voltage supply.

How to Make a Warranty Claim

Important: Warranty claims must be made directly with Crompton Lighting. Please do not return products to your retailer unless advised.

Your Statutory Rights

This manufacturer’s warranty is supplementary to Crompton Lamps’ standard Terms & Conditions of Sale and does not affect your statutory consumer rights under UK law.