Philips Warranty Claims

Philips Lighting Warranty – UK & Ireland Claims

If you have purchased Philips lighting products in the United Kingdom or Republic of Ireland and wish to make a warranty claim, please review the information below and contact Philips Lighting directly. Warranty terms vary by product type and are based on the applicable Philips/Signify warranty policies.

Warranty Periods by Product Type

Product Category	Warranty Period	Policy / Notes
Home Luminaires	2 Years	Standard consumer home lighting warranty unless otherwise stated on packaging. View Policy
Indoor Professional Luminaires	1–5 Years depending on product type	Defined in the professional indoor warranty policy. Warranty starts from invoice date. View Policy
Outdoor Professional Luminaires	Typically 3–5 Years	Warranty is based on product lifetime and ambient conditions; check datasheet. View Policy
Professional LED Lamps	1–8 Years or hours-based depending on lamp type	Warranty expressed in years or hours, whichever comes first. Includes CorePro, MasterConnect, and HID replacement LED lamps. View Policy

*Exact warranty coverage and periods vary by product model and specification. Always refer to the product datasheet, packaging or relevant Philips warranty document.*

General Warranty Conditions

Warranty applies only to Philips/Signify products purchased new in the UK or Ireland from an authorised dealer or distributor.
Proof of purchase (invoice/receipt) is required to validate any warranty claim.
Warranty periods start on the date of invoice or as specified in the relevant policy document.
Products must be installed and used according to the manufacturer’s instructions and applicable standards.
Incorrect installation, misuse, or unauthorised alterations may void the warranty.
Claims must be made promptly; products may need to be returned for inspection.

What the Warranty Covers

Defects in materials or workmanship under normal use.
Philips/Signify may repair, replace, or refund defective products at its discretion.
Replacement products will be of equivalent performance where possible.

Exclusions

Damage due to misuse, abuse, improper installation, or external factors not covered by the policy.
Costs for removal, re-installation, labour, transport, or consequential loss.
Products modified or repaired outside authorised channels.
Consumable parts such as batteries or bulbs unless covered by the specific product warranty.

How to Make a Warranty Claim

To make a warranty claim in the UK or Ireland, contact Philips Lighting directly. Provide proof of purchase, product details, and description of the fault. Philips/Signify may inspect products to determine the cause of failure.

Philips Lighting – UK & Ireland Contact
General enquiries: +44 (0)845 601 1283 (UK) / +353 (0)1297 3420 (Ireland)
Warranty & Technical Support: 00800 7445 4775
Website: www.lighting.philips.co.uk/contact/contact-us

Your Statutory Rights

These warranty terms are provided in addition to your statutory consumer rights under UK and Ireland law and do not affect those rights.